FAQ'S

Normally, we deliver once a week. But depending on the consumption the delivery schedule can be made flexible. We have consumers who are being delivered once a week, some twice a week and some daily.

We commence operations at 9 am and the delivery vehicle is dispatched at around 10 am. All deliveries are done with by 5 pm. But some times the deliveries can be subject to unforeseen circumstances. For instance; protests, road blockages, maintenance etc. But most of the time deliveries are made on time.

We are at your service 6 days a week. From Monday to Saturday.

Frankly speaking. No mineral water in the market can claim itself to be 100% mineral water or natural water. If you are looking for the 100% stuff, go to the mountains.  Nothing beats that. However, the artificial mineral water is not the substitute of the naturally occurring mineral water but it is a good alternative as it comprises of all the essentials minerals found in a good quality mineral water and in most cases minerals which are not naturally produced by the human body.

Not yet. Once its launched, You can place and track all your orders over our app.

Water has no expiry date. But we recommend that the bottles be kept safe from sun light.

We are open to all modes of payment. And you can opt in for daily, weekly or monthly payments.

Horizon charges PKR 120 per refill for small consumers. Large consumers are provided refills at PKR 100 per refill. These charges are inclusive of all taxes and delivery charges.

Bottle charges are not applicable at Horizon. However, please note that the bottles will remain company property and must be returned at the time of ending. Bottles must be handled with care and water from filter plants must not be filled in these bottles as that water causes fungus in the bottles. In case of violation of the aforesaid conditions, the customer will be liable to pay PKR 600 per bottle damaged.

For new customers, you can simply call us or fill out the form on the website. For existing customers, your deliveries will be made in accordance with the decided schedule.

Horizon bottles are made from polyethylene terephtahalate (PET). PET bottles are food grade materials and do not contain any BPA.

Yes, you can. All you have to do is get in touch with us and discuss your new day.

We at Horizon implement Reverse Osmosis in its full extent. From bringing down the TDS to passing through high pressure RO pumps to maintaining pH balance and then finally remineralizing. Quality is something hard to come across in the twin cities when it comes to drinking water. You can find out how safe horizon is here. Feel free to reach out to us to book a factory visit or to order your free sample